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Home / Tenants / Report repair

Report repair

Emergency call-outs are very costly for your Landlord. Please see some examples below of what is considered as a REAL EMERGENCY or a NON-EMERGENCY.

Out of office hours emergency helpline: 0208 144 5811 or 0794 3377772

Gas leaks - Call Transco immediately on 0800 111 999

Non emergency call out: please complete the form below and we'll contact you within 24 hours to let you know how we intend to resolve the problem.

*Property address
*Your name
*E-mail address
*Contact phone(s)
*Description of problem
Details of other tenants we can contact for access
 
 

 

Examples of real emergencies:

Gas leaks - call Transco immediately on 0800 111 999.
Water leaks which can't be stopped by turning off an isolation valve/ stop tap.
Burglaries which require doors or windows securing.
Locked out of the property due to faulty/collapsed lock.
Boiler breakdowns in extreme weather conditions.
Electrical wiring/installations causing sparking or shocks.


Examples of non-emergencies:

Blocked drains or sinks.
Lost keys - you should call a locksmith at your own expense or wait until our office opens to see if we have spares.
Broken kitchen appliances.
Blown fuses or bulbs.
Boiler breakdowns in mild weather conditions.